End-of-Life Telehealth Support
Recieving an unexpected medical diagnosis for your pet, or being faced with having to consider saying goodbye can be overwhelming. It is normal to feel unsure about what to do and how to best support everyone; your pet, yourself and any other family members who are involved in care decisions.
At Sunset Vets, we understand how difficult this process can be and are experts at guiding families through this journey.
If you are unable to access an in-home veterinary visit, we are available Australia wide to support you through our telehealth program.
These support consultations, led by our experienced Palliative Care veterinarians, are designed to help work through your pet’s individual situation, discuss your care concerns, and help you feel more prepared for the decisions you may need to face as your pet’s condition changes.
We aim to provide you peace of mind and answer your critical questions including:
- Is my pet experiencing pain?
- What is quality of life and how will I know when this is reducing?
- What else can be done to support my pet’s care right now?
- When is the right time to euthanise?
- What does euthanasia look like and how do I prepare myself and my family?
- How do I best support my grief or that of another family member?
How does a telehealth consultation work?
Our aim in the telehealth consultation is to deliver expert advice, emotional support and guidance for the journey ahead.
To do this we undertake a detailed review of your pet’s case, spend time talking with you about your concerns and specific goals of care, and provide tailored recommendations based on the alignment of everyone’s needs.
As guideline, our telehealth consultation sessions include:
- Undertaking a review of your pet’s medical history;
- Discussing your pets diagnosis and working through any recommendations you may have been given by your primary care veterinarian;
- Discussing and providing guidance on your pets current state of comfort;
- Sharing resources to help you monitor pain and quality of life measures;
- Providing advice and support on the timing of euthanasia;
- Providing guidance on the euthanasia process including options;
- Providing support, resources, coping strategies and direct to free counselling services (if applicable)
Disclaimer: Due to veterinary licencing regulations, please be aware that we are unable to diagnose, treat, or provide individual recommendations about medication adjustments through our telehealth program. An in-home consultation and physcial patient examination is required for these items. Our telehealth program is designed to provide tailored guidance for families unable to access in-home services across the country but is not a replacement for primary care support from your veterinarian.
Pricing
Our telehealth support consultations are facilitated by our experienced palliative care veterinarians and tailored to your individual needs.
Service Costs: $150 for an initial assesment consultation.
Follow up support $85-150.
Telehealth Consultations FAQs
Every family and pet is different so while sometimes a single support consultation can be suffient, repeat support calls can be booked. Our team is here to support you for as long as you need during this journey.
This service is available Australia wide. Bookings can be made via the contact form on this page, or by calling 1800 368 763.
Unfortunately we are unable to diagnose, treat or prevent illnesses through our telehealth consultations. We are also unable to prescribe or administer medication. Medication should never be administered without an in-person examination.
Sunset Vets currently have a team of mobile Vets in Melbourne, Sydney, Canberra, Brisbane, Gold Coast and Sunshine Coast. If you are located outside of these areas, we are able to recommend an alternative at-home service.
